Legal › Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data pokedle collects, why we collect it, how we use it, and the rights you have over your own information.
pokedle ("pokedle," "we," "us," or "our") operates the online gaming platform accessible at pokedle.club. In the course of providing our services to players across the Philippines, we collect and process certain personal information about you. We take this responsibility seriously.
This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, the measures we take to keep it secure, and the rights you have as a data subject under Philippine law. It applies to all users of the pokedle platform, including registered players, visitors to our website, and anyone who contacts our customer support team.
Please read this policy carefully. If you have any questions about how pokedle handles your personal data, you may contact our Data Protection Officer at any time using the contact details provided in Section 15 of this policy.
For the purposes of the Philippine Data Privacy Act of 2012, pokedle is the personal information controller in respect of the personal data collected through the pokedle platform. This means that pokedle determines the purposes and means of processing your personal data.
pokedle has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact the DPO directly using the details set out in Section 15 of this policy.
pokedle collects the following categories of personal data from and about you:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID number (e.g., passport, driver's license, UMID, SSS, PhilHealth) |
| Contact Data | Email address, mobile number, residential address (city, province, region) |
| Account Data | Username, encrypted password, account preferences, communication preferences |
| Financial Data | GCash number, PayMaya / Maya account details, bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), debit card details, transaction history |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage, loyalty points balance |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
| Verification Data | Copies of government-issued IDs, selfie photographs submitted for KYC verification, proof of address documents |
We do not collect sensitive personal information as defined under the Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless specifically required by law or with your explicit consent.
pokedle collects your personal data through the following means:
pokedle uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, pokedle processes your personal data on the following legal bases:
pokedle does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom pokedle shares personal data are required to handle it in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
pokedle uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit our website.
We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pokedle platform. For more information about managing cookies, refer to your browser's help documentation.
pokedle retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Financial and transaction data | 10 years from the date of transaction (AMLA requirement) |
| KYC verification documents | 5 years after account closure or last transaction |
| Gaming history and session data | 5 years from the date of the gaming session |
| Customer support communications | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
| Technical and usage data (logs) | 12 months from collection |
After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you. Where data is required for ongoing legal proceedings or regulatory investigations, it will be retained until those proceedings are concluded.
pokedle implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Despite these measures, no system is completely immune to security risks. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pokedle will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pokedle:
You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
You have the right to request a copy of the personal data pokedle holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to certain conditions.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that pokedle has violated your data privacy rights.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
pokedle does not knowingly collect, use, or disclose personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to pokedle, please contact us immediately at the details provided in Section 15 so that we can take appropriate action.
In some cases, pokedle may transfer your personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers or game software developers based in other countries. Where such transfers occur, pokedle ensures that appropriate safeguards are in place to protect your data, including:
You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our Data Protection Officer.
pokedle reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When we make material changes to this policy, we will notify registered players by email and/or by posting a prominent notice on the pokedle platform prior to the changes taking effect.
The "Last Updated" date at the top of this page will be revised each time the policy is amended. We encourage you to review this policy periodically to stay informed about how pokedle protects your personal data. Your continued use of the pokedle platform following the effective date of any amendment constitutes your acknowledgment of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pokedle handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Your Data, Protected
Every connection to the pokedle platform is protected by bank-grade 256-bit SSL encryption. Your personal details, financial data, and gaming activity are transmitted securely at all times — no exceptions.
pokedle operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173). We have a registered Data Protection Officer and follow all NPC guidelines for the lawful processing of personal data.
Your personal information is yours. pokedle will never sell, rent, or trade your data to third-party marketers. We share data only where strictly necessary for service delivery or legal compliance.
Our Know Your Customer process protects both you and the platform. By verifying identities, we prevent fraud, protect against unauthorized account access, and ensure a safe environment for all Filipino players.
Under the Data Privacy Act, you have the right to access, correct, delete, and port your personal data. Submit a request to our DPO anytime and we'll respond within 30 days — no runaround, no delays.
In the unlikely event of a data breach, pokedle is committed to notifying the NPC within 72 hours and informing affected players promptly — because transparency is non-negotiable when it comes to your privacy.
Play with Confidence
Join hundreds of thousands of Filipino players who trust pokedle for secure, fair, and responsible online gaming. Your data is protected — always.
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